Refund policy
We want to please you in whatever way possible. If something isn't right, call us at 817-440-4862 or email 21LEDLLC@gmail.com and we'll sort it out.
30-day returns, no questions asked
Any of our products can be returned within 30 days of the order date, no questions asked. The item needs to be in resalable condition with its original packaging. Contact us first so we can set up the return and tell you where to send it.
How to start a return
- Email 21LEDLLC@gmail.com or call 817-440-4862 with your order number and what you'd like to return.
- We'll confirm the return and give you the shipping address.
- Pack the item securely, ideally in the box it arrived in.
- Send it back, or drop it off if you're local.
Refunds go back to your original payment method once we've received and checked the item. Allow a few business days for your bank or card issuer to post it.
Where to send returns
21 LED
2808 S Burleson Blvd Unit 10
Burleson, TX 76028
Dallas–Fort Worth customers are welcome to drop returns off in person, Monday through Friday between 8:30am and 2:30pm. Please call ahead so someone is here.
Who pays return shipping
If there's an actual problem with the product, we pay. That covers anything that arrives damaged, arrives as the wrong item, or doesn't work the way it should. Don't be out of pocket for our mistake — contact us and we'll handle the return shipping.
If you simply changed your mind, return shipping is on you. That includes ordering the wrong wattage or color temperature, or deciding you don't need the fixture after all. The refund itself still applies in full.
Not sure which one your situation is? Call us and we'll tell you straight.
Damaged in shipping
If a fixture arrives damaged, contact us within 7 days of delivery and send photos of the damage and the packaging. We'll replace it or refund it — you don't need to fight with the carrier, that's our job. Keep the original box until the claim is settled, because carriers sometimes ask to inspect it.
Wrong item or a fault out of the box
If we sent the wrong thing, or a fixture doesn't work when you install it, tell us and we'll make it right at no cost to you. This isn't counted against the 30-day window.
Warranty claims
Most of our commercial fixtures carry a 5-year warranty; the exact term is stated on each product page. If a fixture fails within its warranty period, email us with your order number, the fixture model, and a short description of the failure. We'll arrange a replacement or repair.
We've been in business at the same address since 2010, and we'd rather keep you as a customer than win an argument. Even outside the warranty period, call us — we'll help however we reasonably can.
The warranty covers defects in materials and workmanship. It does not cover damage from improper installation, wiring faults, power surges, physical damage, water intrusion on fixtures not rated for wet locations, or use outside the fixture's stated voltage and temperature range.
Cut-to-length and custom orders
Strip and tape light cut to your length is still covered by the same 30-day return. We'd rather take it back than have you stuck with something you can't use.
Bulk and project orders
No restocking fees. Not on single fixtures, not on a pallet of them. If you ordered forty high bays for a building and the job changed, send them back within 30 days and we'll refund them.
Exchanges
If you ordered the wrong wattage or color temperature, the quickest route is usually to return the item for a refund and place a new order, so you're not waiting. Call us and we'll help you pick the right one this time — we'll also lay out your building for free if that's what went wrong.
Questions
Call or text 817-440-4862, or email 21LEDLLC@gmail.com. We're here Monday through Friday, 8:30am to 2:30pm Central.